Liberty Home Care is proud to announce that the following locations earned the 2024 SHPBest™ “Superior Performer” Patient Experience Award:

• Liberty Home Care – Dunn
• Liberty Home Care – Roanoke Rapids

Each location has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient experience score that ranked in the top 20 percent of all eligible SHP clients for the 2024 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2024 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience and they never stop striving to improve every single year,” said Kevin Vogel, President of SHP.

Commitment to High-Quality Home Health Care

Earning the SHPBest™ Superior Performer designation highlights Liberty Home Care’s commitment to delivering exceptional home health services, skilled nursing care, physical therapy, speech therapy, occupational therapy and coordinated patient-centered care.

Our Liberty Home Care teams focus on:

• Individualized care plans tailored to each patient’s medical and personal needs
• Timely, responsive skilled nursing and therapy visits
• Clear communication and education for patients and caregivers
• Collaboration with physicians and healthcare partners
• Ongoing quality assurance initiatives designed to enhance patient outcomes

These efforts directly impact HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) survey results, which measure patients’ experiences with home health care providers.

A Patient-First Approach

Being named a SHPBest™ Superior Performer reinforces Liberty Home Care’s mission to deliver compassionate, high-quality home health care services that promote recovery, independence and quality of life.

Recognition through SHP’s benchmarking program affirms Liberty Home Care’s ongoing commitment to raising the standard of care across the communities we serve.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Liberty Home Care and Hospice:

Liberty Home Care and Hospice is a part of Liberty Health, a family-owned company that has provided continuum of care services across the Carolinas and beyond since 1875. We are a leading provider of home health, palliative and hospice care throughout North Carolina. We also provide home health care in select counties in South Carolina and Virginia. For additional information about our locations and our comprehensive services designed to meet the evolving needs of our patients, please visit our website or call (800) 999-9883.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.