Liberty Home Care is proud to announce that the following locations are recognized by Strategic Healthcare Programs (SHP) as 2024 SHPBest™ “Premier Performer” Patient Experience Award recipients:

• Liberty Home Care – Jacksonville, NC
• Liberty Home Care – Lumberton, NC
• Liberty Home Care – Mount Airy, NC
• Liberty Home Care – Stuart, VA

Each of these Liberty Home Care locations achieved an overall patient experience score that ranked in the top 5 percent of all eligible SHP clients nationwide for the 2024 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2024 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience and they never stop striving to improve every single year,” said Kevin Vogel, President of SHP.

Commitment to Exceptional Patient Experience in Home Health Care

At Liberty Home Care, patient satisfaction and quality outcomes are at the heart of everything we do. Earning the SHPBest™ Premier Performer designation reflects our teams’ dedication to providing compassionate skilled nursing care, therapy services and patient-centered home health care in the communities we serve.

Our Liberty Home Care teams prioritize:

• Personalized care plans tailored to each patient’s needs
• High quality skilled nursing and rehabilitative therapy delivered in the comfort of home
• Clear communication and education for patients and caregivers
• Timely care coordination with physicians and healthcare partners
• Continuous quality improvement initiatives

These efforts directly impact the HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) survey results, which measure patients’ perspectives of the care they receive.

A Culture Focused on Quality and Compassion

Being named a SHPBest™ Premier Performer reinforces Liberty Home Care’s ongoing commitment to delivering high-quality home health services, improving patient outcomes and enhancing the overall patient experience.

Recognition among the top 5 percent of home health agencies nationwide underscores Liberty Home Care’s focus on delivering compassionate care that supports recovery, independence and quality of life.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Liberty Home Care and Hospice:

Liberty Home Care and Hospice is a part of Liberty Health, a family-owned company that has provided continuum of care services across the Carolinas and beyond since 1875. We are a leading provider of home health, palliative and hospice care throughout North Carolina. We also provide home health care in select counties in South Carolina and Virginia. For additional information about our locations and our comprehensive services designed to meet the evolving needs of our patients, please visit our website or call (800) 999-9883.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.